10:00 - 10:30 Introduction to ITOPF - Richard H Johnson, Technical Director
10:30 - 11:00 A Day in the Life of an ITOPF Technical Adviser - Dr Mark Whittington, Technical Team Manager
11:00 - 11:30 Claims Handling & Assessment - Pauline Marchand, Senior Claims Coordinator
11:30 - 12:00 Coffee
12:00 - 12:30 Environmental Damage & Fisheries - Nicky Cariglia, Technical Adviser
12:30 - 13:00 Case Histories - Richard H Johnson, Dr Mark Whittington, Nicky Cariglia
Followed by Wrap-up & Lunch